How to set up your Myshoplet AI Sales Agent in under 10 minutes

At 11:47pm last Tuesday, a customer messaged a wig seller's WhatsApp number asking about a 32-inch loose wave in #613. Got a response in under a minute. Asked about delivery to Port Harcourt. Got an answer. Placed the order. Paid.

The seller was asleep.

That's what the AI Sales Agent does. Here's how to set it up so it actually sounds like your business — not just a bot you switched on and hoped for the best.

What it does (and what it doesn't)

The agent responds to WhatsApp messages, answers product questions, guides customers through ordering, confirms payment, and logs everything to your dashboard.

What it won't do: negotiate prices, handle a genuinely upset customer, or know things you didn't tell it. The sellers who get frustrated with AI agents are the ones who expected it to read their minds. The ones who love it spent 10 minutes setting it up properly first.

Step 1: Set up your store before activating the agent

The agent sells from your catalog. If your catalog is empty or half-filled with placeholder photos, it has nothing to work with — and it'll confidently give customers wrong information.

Before you touch the activation toggle, make sure:

• •Every product has a real name, accurate price, and actual photos
• •Your store description clearly explains who you are and what you sell
• •Paystack is connected and working

Don't skip this step. A half-built store with an active AI agent is worse than no AI agent.

Step 2: Open AI Agent in your dashboard

Click AI Agent in your left sidebar. You'll see the activation toggle at the top.

Don't switch it on yet. The next two steps take five minutes and they're what separate an agent that sounds like your business from one that sounds like a phone menu.

Step 3: Write your brand voice — actually write it

Most sellers skip this. It shows.

Bad brand voice: "Be professional and helpful."

Good brand voice: "We sell premium human hair wigs to Nigerian women aged 22–40. Warm and confident — like a knowledgeable friend, not a rep. Use casual Nigerian English where it fits naturally. Always mention free delivery for Lagos orders above ₦50,000 and our 3-day exchange policy."

The more specific you are about who your customer is, what you sell, and how you normally sound, the better the output. If you're not sure what to write, look at your last 20 WhatsApp conversations. The tone you use naturally — that's your brand voice. Write it down.

Step 4: Add your FAQs before anything else

Think about the five questions you answer every single day. "Do you deliver to Abuja?" "How long does delivery take?" "What sizes do you have?" "Can I pay on delivery?" "What's your return policy?"

Type them into the FAQ section with your actual answers. The agent handles these immediately without escalating to you. This is what actually clears your inbox.

Step 5: Set your escalation rules

Some conversations the agent shouldn't try to handle. An upset customer. A complaint about a wrong item. Anyone who says "I want to speak to someone."

Set triggers: when a customer uses words like "wrong item," "complaint," "refund," or "speak to a human," the agent responds with something like "Let me connect you with [name] directly — they'll be with you shortly" and notifies you.

This is how you stay in control. The agent handles volume. You handle exceptions.

Step 6: Test it from a different phone before going live

Borrow a phone. Message your own number. Ask the things your customers ask. Try to place an order. Say something slightly weird.

Most problems surface here and take two minutes to fix. Find them before your customers do.

Step 7: Turn it on and check the first 48 hours

Switch it on. For the first two days, check the conversation logs daily. You'll see patterns — questions it handles badly, topics you forgot to add, tone that's slightly off.

By day three, most agents are running cleanly. The time you get back from not being on WhatsApp all day — use it for things the agent genuinely can't do.