Terms of Service

1. Acceptance of Terms

By accessing or using Myshoplet ("Platform", "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform.

These Terms apply to all users of the Platform, including sellers, visitors, and administrators. We reserve the right to update these Terms at any time. Continued use after changes constitutes acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old to create a Myshoplet account. By registering, you confirm that all information you provide is accurate, complete, and current. You are responsible for maintaining the security of your account credentials.

3. Seller Accounts

• ›Each seller may only maintain one active Myshoplet account unless explicitly authorised otherwise
• ›You are solely responsible for all activity that occurs under your account
• ›You must not share your login credentials with unauthorised parties
• ›You are responsible for the accuracy of your store information, product listings, and pricing
• ›You must not impersonate any person or entity or misrepresent your affiliation

4. Acceptable Use

You agree NOT to use the Platform to:

• ›Sell counterfeit, stolen, illegal, or prohibited goods
• ›Engage in fraudulent transactions or deceive customers
• ›Violate any applicable Nigerian or international law or regulation
• ›Upload content that is defamatory, obscene, harmful, or infringes on third-party rights
• ›Attempt to hack, reverse-engineer, or compromise the security of the Platform
• ›Send unsolicited bulk communications (spam) to customers
• ›Use the Platform for money laundering or any financial crime

We reserve the right to suspend or permanently terminate any account found in violation of these rules, without prior notice.

5. Subscription Plans & Billing

Myshoplet offers four subscription tiers — Free, Growth, Pro, and Enterprise. Plan details are as follows:

• ›New stores receive a 7-day free trial of Growth plan features — no payment required. The trial expires automatically; no action is needed to cancel.
• ›Point of Sale (POS) terminal is available on Pro and Enterprise plans only
• ›Paid plans are billed monthly and renew automatically unless cancelled before the renewal date
• ›Discounts are available for quarterly (10% off), biannual (15% off), and annual (20% off) billing
• ›All fees are charged in Nigerian Naira (₦) and are non-refundable unless otherwise stated
• ›We reserve the right to change pricing with at least 30 days' notice to existing subscribers
• ›Downgrading or cancelling a plan takes effect at the end of the current billing period
• ›Enterprise plan includes up to 5 store locations; all other plans support 1 store

6. Transaction Fees

For orders paid online through your Myshoplet store link (processed via Paystack), a transaction fee is deducted based on your plan:

• ›Free plan: 4% of each online order value
• ›Growth plan: 1% of each online order value
• ›Pro plan: 0% — no transaction fee
• ›Enterprise plan: 0% — no transaction fee
• ›The fee is deducted automatically at the point of payment. The net amount is credited to your Myshoplet wallet
• ›Orders collected offline (cash, direct bank transfer, or in-person POS) are not subject to platform fees — those payments go directly to you
• ›Transaction fee rates may be updated with at least 30 days' notice to existing sellers

7. Payments & Payouts

• ›Online payments are processed via Paystack. By using our payment features, you also agree to Paystack's Terms of Service
• ›Your earnings accumulate in your Myshoplet wallet after transaction fees are deducted
• ›You may withdraw your wallet balance to a verified Nigerian bank account at any time, subject to a minimum withdrawal of ₦5,000
• ›A processing fee applies to each withdrawal: ₦50 for withdrawals up to ₦5,000; ₦100 for ₦5,001–₦50,000; ₦150 for above ₦50,000
• ›Withdrawals are processed within 1–2 business days
• ›Myshoplet is not liable for delays caused by your bank or payment processor
• ›We reserve the right to withhold payouts if we suspect fraudulent activity on your account

8. Account Security

Myshoplet employs multiple measures to protect your account and funds. By using the Platform, you acknowledge the following security behaviours:

• ›Changing your password immediately signs out all other active sessions on other devices — this is intentional and protects your account
• ›If a login is detected from a new device or IP address not previously associated with your account, we will send an alert to your registered email
• ›Your account may be temporarily locked after repeated failed withdrawal attempts to prevent unauthorised access to your funds
• ›Bank account changes are subject to a 48-hour hold on withdrawals as a fraud prevention measure
• ›We recommend enabling two-factor authentication (2FA) from your profile settings for additional security
• ›You must notify us immediately at support@myshoplet.com if you suspect unauthorised access to your account

9. Identity Verification (KYC)

To protect our platform and comply with Nigerian financial regulations, Myshoplet may require sellers to complete identity verification (Know Your Customer — KYC) before accessing certain features such as payouts.

• ›You may be required to submit a government-issued ID (National ID, International Passport, or Driver's Licence)
• ›Submitted documents are reviewed by our compliance team and stored securely
• ›We do not store raw ID numbers (BVN/NIN) — only the document image and verification status
• ›Providing false or fraudulent identity documents will result in immediate account termination and may be reported to relevant authorities
• ›KYC approval is at the sole discretion of Myshoplet's compliance team
• ›You may be asked to resubmit documents if the submission is unclear or does not meet our requirements

10. AI Sales Agent

• ›The WhatsApp AI Sales Agent is an automated service. Responses are generated by AI and may not always be perfect.
• ›You are responsible for reviewing AI-generated replies and ensuring they are accurate
• ›You must not use the AI agent to send illegal, deceptive, or abusive messages
• ›Myshoplet reserves the right to pause or terminate AI agent access for accounts in violation of these terms
• ›AI agent access is included in Growth, Pro, and Enterprise plans. It is not available on the Free plan.

11. Intellectual Property

All content, design, code, and branding on the Myshoplet Platform are the intellectual property of Myshoplet or its licensors. You may not copy, distribute, or create derivative works without our written permission.

By uploading content to the Platform (product images, store descriptions, etc.), you grant Myshoplet a non-exclusive, royalty-free licence to display and use that content to operate and promote the Platform.

12. Seller–Customer Transactions

Myshoplet is a platform that facilitates transactions between sellers and their customers. We are not a party to those transactions. Sellers are solely responsible for:

• ›The accuracy of product descriptions and pricing
• ›Fulfilling orders in a timely and professional manner
• ›Handling returns, refunds, and disputes with customers
• ›Compliance with consumer protection laws in Nigeria

13. Limitation of Liability

To the fullest extent permitted by law, Myshoplet shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including but not limited to loss of revenue, data, or business opportunities.

Our total liability to you for any claim shall not exceed the total fees paid by you to Myshoplet in the three (3) months preceding the claim.

14. Termination

You may delete your account at any time from your account settings. We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, fail to pass identity verification, or if we discontinue the Service. Upon termination, your right to use the Platform ceases immediately.

15. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in Nigeria.

16. Contact Us

For questions or concerns about these Terms, please contact us: