Understanding Myshoplet payouts, wallet balances, and withdrawal timelines

The question every new seller asks within their first week: "I got a payment notification — where's my money?"

It hasn't disappeared. Here's exactly how it moves.

Step one: customer pays through your store

When a customer checks out on your Myshoplet storefront, Paystack handles the payment — card, bank transfer, whatever method they choose. All the fraud checks, all the verification. That's Paystack's job.

Once the payment clears on their end, the funds settle into your Myshoplet wallet. This isn't instant — Paystack holds funds briefly to verify the transaction is legitimate before releasing them. That delay is normal.

Your wallet: pending vs available

Two numbers in your wallet. Pending and available.

Pending = money Paystack has received but not yet settled to you. For most sellers, Paystack settles T+1 — payment received Monday, available Tuesday. New accounts or accounts with risk flags may see T+3 initially.

Available = funds you can withdraw right now.

The gap between these two is controlled by Paystack, not Myshoplet. Longer-than-expected pending times are almost always a Paystack settlement issue.

How to withdraw

Dashboard → Wallet → Withdraw → enter amount (minimum ₦1,000) → confirm bank account → submit.

Before 2pm on a business day: usually hits your account same day. After 2pm: next business day. Public holidays and bank maintenance windows can add a day.

What comes out before you see the money

Two fees on every transaction.

Paystack fee: 1.5% + ₦100 for local cards and bank transfers, capped at ₦2,000. International cards are 3.9% + ₦100. Check their website for current rates — they update occasionally.

Myshoplet platform fee: 1% per order on Growth, 0% on Pro and Enterprise. At ₦1,000,000 a month, moving from Growth's 1% to Pro's 0% keeps ₦10,000 in your pocket every month. That's a big reason high-volume sellers move up to Pro.

Both come out automatically. Your wallet balance is already the net figure after both.

If a payment is pending too long

Bank transfers from some regional banks can take 24–36 hours longer, especially on Friday afternoons or before public holidays.

If something has been pending for more than 24 business hours, check your Paystack dashboard first. If Paystack shows it confirmed but your Myshoplet wallet hasn't updated, contact support with the payment reference number and we'll sort it.

Refunds

Refunds go back through Paystack — usually 5–10 business days to reach the customer. The refund comes out of your available wallet balance, so confirm you have enough before initiating one.

The short version

Customer pays → Paystack verifies → funds settle to your wallet (24–48 hours usually) → you withdraw → money hits your bank account.

Nothing is held permanently by Myshoplet. Every naira is accounted for in your wallet at all times.